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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kid Gucci

October 2, 2026

5  out of  5
rating by Kid Gucci
"Emillee was amazing very very helpful and helped me get the best rates amazing walked me thru all the options and quotes"
We responded:
"Thank you for the awesome review! We’re very lucky to have Emillee on our team and really appreciate you choosing our office!

Austin Fitzpatrick"
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Cosondra Stephens

October 2, 2026

5  out of  5
rating by Cosondra Stephens
"Thanks to this wonderful team for always providing great service and also quick service!!! Since I have join Statefarm this team has been more than amazing!!!"
We responded:
"Hi Cosondra,

Thank you so much for your kind review! We really appreciate your support and are happy to have you as part of our State Farm family!

Austin Fitzpatrick"
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victor arevalo

September 15, 2026

5  out of  5
rating by victor arevalo
".My wife and I have had Insurance with State Farm since we were 18 years old. We are now 66 yrs and have never had any problems with our policy . We just purchased a brand new car for the first time in our lives and so We just want to give a BIG thanks to our amazing agent Emille. She was so attentive, helpful, uplifting, very kind and eager to help. In our difficult time she gave us hope that we would be able to get good insurance for our brand new car . We were very concerned that we were not going to get the insurance in time and she just MADE IT HAPPEN! Big KUDDOS EMILLE! We are ever so grateful. Thank you for your expertise and understanding. We appreciate you !"
We responded:
"Hi Victor,

Thank you for such a wonderful review and for your many years with State Farm! We’re very lucky to have Emillee on our team, and I know she’ll love seeing this. Congratulations to you and your wife on the new car!

Austin Fitzpatrick"
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Cynthia Flagg

September 12, 2026

5  out of  5
rating by Cynthia Flagg
"If you are looking for affordable auto insurance coverage please consider State Farm. I contacted State Farm regarding a simple question and Austin informed me of many beneficial options unaware to me at a very reasonable cost. I'm happy I made the call and happy he was able to review my existing policy which will save me money in the long run. Austin provided excellent customer service and he is very knowledgeable. Thank you again!"
We responded:
"Hi Cynthia,

Thank you so much for your kind review! I’m really glad we were able to connect and I truly appreciate your trust in me and our office with your insurance needs!

Austin Fitzpatrick"
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Normandy Hayward

September 9, 2026

5  out of  5
rating by Normandy Hayward
"Emily was the bomb.com appreciate you giving me good and professional service for my automobile"
We responded:
"Hi Normandy,

Thank you for the awesome review! Emillee really is the bomb.com 😂 We’re lucky to have her and really appreciate you choosing our office!

Austin Fitzpatrick"
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Henry sam

September 3, 2026

5  out of  5
rating by Henry sam
"Emillee from Fayetteville office was super helpful. She took her time to answer and address all my questions and concerns. Great rates and awesome customer service!"
We responded:
"Hi Henry,

Thank you for the great review! We’re lucky to have Emillee on our team and really appreciate you choosing our office!

Austin Fitzpatrick"
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Charlie Smith

August 26, 2026

5  out of  5
rating by Charlie Smith
"I was hit by someone from another insurance company so I reached out to Mr Austin Fitzpatrick my insurance company before I talked to the other. Ms Emillee was so concerned and caring, very polite. She took her time to make sure I was ok first of all and the made sure I was familiar with the process. She even told me if I had anymore concerns to please reach out with any questions I may have. Very satisfied with this branch. Thank you all so much."
We responded:
"Hi Charlie,

Thank you for the kind review! I’m glad Emillee was there for you when you needed us. We really appreciate you trusting our office and hope everything goes smoothly from here!

Austin Fitzpatrick"
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Robert Murphy

August 25, 2026

5  out of  5
rating by Robert Murphy
"Austin and his office has been very helpful since a year ago when my last agent retired, Austin and his office has picked where my last agent left off not missing a beat."
We responded:
"Hi Robert,

Thank you for the kind review! We really appreciate your continued trust in State Farm and are happy to have you with our office!

Austin Fitzpatrick"
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Brittany Johnston

August 24, 2026

5  out of  5
rating by Brittany Johnston
"Best experience I’ve had working with an insurance agent. Thanks Austin!"
We responded:
"Hi Brittany,

Thank you so much! It was a pleasure working with you, and I really appreciate you choosing our office!

Austin Fitzpatrick"
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Paul Busch

August 18, 2026

5  out of  5
rating by Paul Busch
"On several occasions I reached out to Austin for insurance issues and he always responded quickly and resolved my issues. I have been with State Farm for years and he stands out as an agent."
We responded:
"Hi Paul,

Thank you for the kind words! I really appreciate your trust in me and our office over! It’s always a pleasure helping you!

Austin Fitzpatrick"
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Larry Bridgewater Jr

August 18, 2026

5  out of  5
rating by Larry Bridgewater Jr
"Emillee is fantastic, knowledgeable and helpful. Stop by for all your insurance needs."
We responded:
"Hi Larry,

Thank you for the great review and recommendation! We’re very lucky to have Emillee on our team and really appreciate your support!

Austin Fitzpatrick"
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Charles Edge

August 11, 2026

5  out of  5
rating by Charles Edge
"Fast and easy getting my insurance"
We responded:
"Hi Charles,

Thank you for the great review! We really appreciate your business and are happy to have you with our office!

Austin Fitzpatrick"
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Alex Mejia

August 7, 2026

5  out of  5
rating by Alex Mejia
"I had an excellent experience working with my State Farm agent, Emillee Quarles, today . She took the time to understand my situation, answered all of my questions, and genuinely looked for ways to help me find the best coverage at the best value. She made the entire process simple, stress-free, and even enjoyable; we shared a few laughs along the way, and it felt like I was talking to someone who truly cared rather than just trying to make a sale. Her professionalism, patience, and honesty are exactly why I decided to switch to State Farm. I highly recommend working with her! 😄👍👍"
We responded:
"Hi Alex,

Thank you for the awesome review! Emillee truly cares about the people she works with, and we’re very lucky to have her on our team. We really appreciate you choosing our office and welcome to State Farm! 😄

Austin Fitzpatrick"
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brian grencik

August 7, 2026

5  out of  5
rating by brian grencik
"This is by far the best branch I have been with! They are very knowledgeable and extremely efficient with any requests I have. Emillee has been professional and easy to speak with every time I call. She is my new BFFF agent for life💪💪"
We responded:
"Hi Brian,

Thank you for the awesome review! We really appreciate you and love hearing that Emillee has officially earned BFFF status 😂💪 We’re lucky to have her on our team!

Austin Fitzpatrick"
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Jamerius Ludgood

August 6, 2026

5  out of  5
rating by Jamerius Ludgood
"Hi! I just wanted to say I was very appreciative of the courtesy and professionalism displayed by representative Emillee Quarles of Austin Fitzpatrick State Farm. She took the time to hear me out concerning my request. She even provided me with some additional information of which I was not previously aware. I was empressed with how knowledgeable and efficient she was."
We responded:
"Hi Jamerius,

Thank you for taking the time to leave such a kind review! We really appreciate your support and are lucky to have Emillee on our team!

Austin Fitzpatrick"
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Pamela Jackson

August 5, 2026

5  out of  5
rating by Pamela Jackson
"Emillee is the epitome of customer service. Her professionalism, responsiveness, and cheery attitude is so rare these days. I would recommend this State Farm office to anyone!"
We responded:
"Hi Pamela,

Thank you for the great review! I’m glad Emillee took such great care of you. We really appreciate the recommendation and are happy to have you with our office!

Austin Fitzpatrick"
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Josiah Marineau

July 31, 2026

5  out of  5
rating by Josiah Marineau
"Emillee was great! She was very friendly and helpful. Highly recommended to work with her."
We responded:
"Hi Josiah,
Thank you for the great review! I’m so glad to hear Emillee took great care of you.
Austin Fitzpatrick"
Profile photo of F.J. Stevens

F.J. Stevens

July 30, 2026

5  out of  5
rating by F.J. Stevens
"My experience with Austin has been wonderful. He is most helpful, kind, courteous and very professional."
We responded:
"Hi Fawn,
Thank you so much for the kind words and I am extremely happy that my team and I have been able to help you out with all of your insurance needs!
Austin Fitzpatrick"
Profile photo of Charles Perry

Charles Perry

July 13, 2026

5  out of  5
rating by Charles Perry
"Hey I just have to say THANK YOU for being my life insurance carrier for our family. So professional, answered all my concern very respectful. Your team is the best for looking out for real people and watching out for any discrepancy scammed and hackers. Thank you again for your help. Anyone reading this go by or call for your insurance needs..."
We responded:
"Hi Charles

Thank you so much for the amazing review and for your trust in us. It's been great working with you, and we look forward to continuing to help you with all of your insurance needs!

Austin Fitzpatrick"
Profile photo of Tomeka Miller

Tomeka Miller

July 6, 2026

5  out of  5
rating by Tomeka Miller
"I received a lot of Ads on You Tube about switching my insurance to get a better rate. It’s always the ad that’s so personalized about a family moving from CA to Charlotte, NC. We know insurance in NC maybe more costly than other states; so after many skip ads; I decided to click on it. I upload my information thinking I’ll definitely get a great quote considering no citations in the past 3 years, no claims and I bundle my homeowners policy. A live agent called to verify information and transferred me to SOMEONE who could give me better coverage and a competitive rate. She was nice of course and I could tell she thought she was giving me the best coverage and quoting me the most competitive rate but she was wrong. The quote was a $100 more than what I’m paying now. I’ve been with State Farm for 8 years and after my agent, Lavette Jones retired I am blessed to be with Austin Fitzpatrick. I thought I would have to switch but State Farm keeps giving me the best coverage with the best competitive rate. They are truly on your side. If you need the honest approach about your insurance needs reach out to his office today and tell him Tomeka sent you."
We responded:
"Hi Tomeka

Thank you for taking the time to share your experience. We truly appreciate your trust in us, and really appreciate your thoughtful review!

Austin Fitzpatrick "
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joel bermudez

July 1, 2026

5  out of  5
rating by joel bermudez
"Outstanding customer service. Thanks Emillee. Keep the good work"
We responded:
"Hi Joel,

Thank you for the great review! I’m so glad to hear you received outstanding customer service—and I’ll definitely pass your kind words along to Emillee. We appreciate you choosing Austin Fitzpatrick State Farm.

Austin Fitzpatrick"
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Brittany Charisse

June 30, 2026

5  out of  5
rating by Brittany Charisse
"I had a very pleasant and smooth experience setting up my policies with Austin and Sara. Not only did they save me money but I basically received 2 different policies for the price of 1 compared to other insurers. They were so patient with me and it felt like we've known each other for years with them making the experience personable and making sure the policies met my needs. I appreciate their thoroughness, transparenty and thoughtfulness. While deciding what I want to do I needed to ask questions and that required me to call them at different times. However ,every time I called they made time for me or called me right back. They are truely dedicated and genuine in what they do!"
We responded:
"Hi Brittany,

Thank you so much for the wonderful review! I’m really glad you had a smooth experience getting your policies set up with Sara and I. We loved working through everything with you and making sure the coverage fit what you actually needed!

Thank you again for trusting Austin Fitzpatrick State Farm with your insurance needs. We’re here anytime you need us!

Austin Fitzpatrick"
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Ash Owens

June 24, 2026

5  out of  5
rating by Ash Owens
"Couldn’t have asked for better service. I was purchasing business insurance for the very first time and had no clue where to start. Austin went over every detail and answered every question I had. He gave multiple options and helped explain every step. He made the process so easy!"
We responded:
"Hi Ashley,

Thank you so much for the kind words! I’m really glad I could help you get started with your business insurance and make the process feel clear and simple. Helping you understand your options and answer every question was exactly what I wanted for you.

I appreciate you trusting me and my team at Austin Fitzpatrick State Farm—thank you again!

Warmly,
Austin Fitzpatrick"
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R S

June 16, 2026

5  out of  5
rating by R S
"Austin was incredibly helpful and very knowledgeable in assisting me with my issue. He was very responsive to all of my questions and offered timely suggestions regarding my policy. His office gets 5 stars without a second thought!!"
We responded:
"Thank you for the wonderful review! We’re really glad to hear you had such a positive experience We truly appreciate you choosing Austin Fitzpatrick State Farm for your vehicle insurance.

Warmly,
Austin Fitzpatrick"
Profile photo of R. Woods

R. Woods

June 15, 2026

5  out of  5
rating by R. Woods
"Friendly people and quiet safe area"
We responded:
"Thank you so much for the great review! We’re glad to hear you found our team friendly and the experience comfortable. We truly appreciate you choosing Austin Fitzpatrick State Farm for all of your insurance needs.

Best regards,
Austin Fitzpatrick"